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FAQ & Troubleshooting

Some of our most asked questions, all in one place.

  • Do you have a free plan?
  • Switching from the old to the new Carbon 4
  • How can I connect my own domain?
  • Why can I not change my theme?
  • I cant login anymore
  • ​Do you support video embeds?
  • Can't find my website on Google
  • Why can I sometimes not crop my images?
  • Can't login or forgot password
  • Import projects from old Carbonmade into new Carbonmade 4
  • How to best upload my images
  • Use my old Carbonmade domain for the new one
  • Can I customize my mobile page?
  • In what format should I export my videos?
  • Why do I not see my blocks on mobile?
  • How to best upload audio

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